This Privacy Policy describes how velutinique (“we”, “us”, or “our”), a brand operated by Reinhold Papendieck GmbH, collects, uses, processes, and retains your personal information when you visit or make a purchase from www.velutinique.com (the “Site”). We are committed to protecting individual privacy and processing personal data in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR) and relevant United States federal and state regulations.
1. Data Controller
Reinhold Papendieck GmbH operates the velutinique brand and is responsible for the processing of your personal data.
- Brand Name: velutinique
- Operating Company: Reinhold Papendieck GmbH
- Company Address: Köllestr. 30, 70193, Stuttgart, Germany
- Official Website: www.velutinique.com
- Contact Email: cosmetic@velutinique.com
- Contact Phone: +491739395006
- Base of Operations: Germany
- Service Coverage: Europe and the United States
If you have any questions regarding this Privacy Policy or our data handling practices, please contact us at cosmetic@velutinique.com.
2. Information We Collect
When you visit or interact with our Site, we collect certain information necessary to provide our commercial services, fulfill orders, and maintain operational efficiency:
- Identity & Contact Information: Name, email address, billing address, and delivery address provided during transaction processing or customer inquiries.
- Transaction & Financial Details: Order history, purchased items, transaction amounts, and communication records relating to order support.
- Technical & Usage Information: IP addresses, browser types, device specifications, and general website interaction records gathered via technical logs and necessary cookies.
3. Payment Processing
To facilitate seamless and secure transaction processing, we utilize Stripe as our third-party payment processing engine.
When you make a purchase on www.velutinique.com, your payment credential details (such as credit card numbers and security codes) are collected and processed directly by Stripe. Reinhold Papendieck GmbH, operating the velutinique brand, does not store, view, or retain raw payment card credentials on its servers.
Stripe processes payment data in accordance with their strict privacy policies and global security standards (including PCI-DSS Compliance). Data transfers necessary for transaction clearance are conducted under recognized lawful transfer frameworks.
4. Legal Basis for Data Processing (GDPR)
If you reside in the European Economic Area (EEA), our legal grounds for collecting and using your personal data include:
- Contractual Performance: Processing required to execute order agreements, deliver purchased items, and provide transactional support.
- Legal Obligation: Processing necessary to comply with German statutory accounting, tax, and commercial legislation.
- Legitimate Interests: Processing required to maintain Site functionality, prevent fraud, secure payment transactions, and ensure operational integrity.
5. Data Retention Period
We store personal data only for as long as necessary to fulfill the purposes for which it was collected, including meeting legal, accounting, tax, or administrative requirements:
- Order & Financial Records: Retained for up to 10 years following transaction completion, in strict accordance with the German Commercial Code (Handelsgesetzbuch – HGB) and statutory tax laws (Abgabenordnung – AO).
- General Inquiries & Correspondence: Retained for 6 years from the date of final resolution for administrative and record-keeping purposes.
- Technical Logs & Security Records: Retained for a maximum period of 12 months unless required for active security investigations.
Upon the expiration of statutory limits, your personal data will be securely deleted or permanently anonymized.
6. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We disclose personal data solely to trusted service providers required to operate our business, including:
- Payment processing networks (Stripe).
- Logistics and fulfillment partners necessary to deliver your orders.
- Hosting and infrastructure providers maintaining our digital platform.
- Legal authorities or law enforcement when mandated by binding applicable law.
7. Your Data Protection Rights
Depending on your jurisdiction (including the European Union and applicable United States state laws), you possess specific rights regarding your personal information:
- Right to Access: Request copies of your personal data held by us.
- Right to Rectification: Request correction of inaccurate or incomplete personal records.
- Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to legal retention obligations.
- Right to Restriction & Objection: Limit or object to specific processing activities.
- Right to Data Portability: Request transfer of your data to another entity in a structured, commonly used format.
- Right to Lodge a Complaint: EU residents have the right to lodge a complaint with a supervisory data protection authority in Germany or their local EU member state.
To exercise any of these rights, please contact us directly at cosmetic@velutinique.com.
8. International Data Transfers
As a company based in Germany and operating the velutinique brand, serving customers across Europe and the United States, your personal information may be transferred to and processed in countries outside your primary residence. All cross-border data transfers are conducted using standard contractual clauses and recognized safeguards to ensure your data remains protected.
9. Updates to This Policy
We reserve the right to update this Privacy Policy periodically to reflect operational, legal, or regulatory modifications. Any updated version will be posted directly to this page with a revised effective date.