Welcome to www.velutinique.com (the “Site”). These Terms of Service (“Terms”) govern your use of our website and the purchase of products from velutinique (“we”, “us”, or “our”). By accessing our Site or placing an order, you agree to be bound by these Terms. Please read them carefully.
1. General Business Details
- Brand Name: velutinique
- Official Website: www.velutinique.com
- Official Contact Email: cosmetic@velutinique.com
- Base of Operations: Germany
- Service Coverage: Europe and the United States
2. Eligibility & Customer Responsibilities
By using this Site or placing an order, you represent that you are at least the age of majority in your jurisdiction of residence. You are responsible for ensuring that all personal, billing, and shipping details provided during checkout are accurate and complete.
3. Orders, Pricing & Payment
- Order Acceptance: Receipt of an automated order confirmation email does not constitute our legal acceptance of an order. We reserve the right to decline or cancel any order prior to dispatch in cases of pricing errors, typographical discrepancies, or unexpected inventory shortages.
- Pricing & Currency: All prices displayed on www.velutinique.com are listed in applicable local currencies. Applicable tax and shipping fees are explicitly calculated and displayed during the checkout process.
- Payment Processing: Orders must be paid in full at the time of purchase using valid payment options provided at checkout. All payments are processed securely via Stripe. velutinique does not store or process payment card details directly.
4. Order Processing, Dispatch & Delivery
- Fulfillment Timeframe: Orders are processed, packed, and dispatched from our operational facilities within 1 to 2 business days.
- Carrier Partners: We partner with leading international logistics networks, including DHL, FedEx, and UPS (Priority), to fulfill deliveries across Europe and the United States.
- Estimated Transit Time: Standard delivery across Europe and the United States typically takes between 5 and 12 business days following dispatch.
- Order Tracking: Automated shipping updates and tracking details will be emailed to you upon dispatch and at key transit milestones.
- Delayed Shipments: If your package exceeds the expected transit timeframe, please contact customer support at cosmetic@velutinique.com. We will initiate a formal investigation with the carrier. If confirmed lost, we will provide a complete reshipment or a full refund.
- Risk of Loss: In compliance with applicable consumer protection laws (including the EU Consumer Rights Directive), the risk of loss or damage to goods passes to you only upon physical receipt of the delivery by you or an authorized representative.
5. Right of Withdrawal & Returns Policy
- 14-Day Statutory Right of Withdrawal: Customers located in Europe and the United States have the right to withdraw from their purchase agreement without giving any reason within 14 days from the date on which physical possession of the items is acquired.
- Damaged or Defective Items: If you receive an item that is defective, damaged, or incorrect, please notify us at cosmetic@velutinique.com within the statutory timeframe.
- Simplified Claim Process: To resolve issues regarding damaged or defective goods efficiently, you are not required to return the physical item. Simply submit clear photographic evidence of the damage via email. Upon verification, we will issue a full refund or dispatch a replacement order at no extra charge.
6. Intellectual Property Rights
All material featured on this Site—including text, original product photography, graphic elements, visual layouts, and brand identity assets—is the exclusive property of velutinique or used under verified rights-cleared agreements. Any unauthorized reproduction, modification, or distribution of Site content without prior written consent is strictly prohibited.
7. Limitation of Liability
To the maximum extent permitted by law in Germany, the European Union, and the United States, velutinique shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website. Our maximum liability for any claim arising out of an order shall not exceed the total purchase price paid for the specific item in question.
8. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of Germany, subject to imperative mandatory consumer protection regulations applicable in your local jurisdiction across Europe or the United States.
9. Contact Information
For any questions regarding these Terms or customer support inquiries, please contact:
- Brand Name: velutinique
- Website: www.velutinique.com
- Customer Support Email: cosmetic@velutinique.com