This Shipping Policy applies to all products ordered through www.velutinique.com (the “Site”). We are committed to providing reliable, transparent, and prompt dispatch services to our customers across Europe and the United States.
1. Dispatch Location & Service Coverage
- Origin of Dispatch: All orders are prepared, packaged, and shipped directly from our primary fulfillment facilities located in Germany.
- Supported Destination Regions: We provide shipping services exclusively to delivery addresses within Europe and the United States.
2. Order Processing & Transit Times
- Order Processing Time: Orders are verified, processed, and dispatched within 1 to 2 business days following successful payment authorization.
- Carrier Partners: We partner with established international logistics networks, including DHL, FedEx, and UPS (Priority) services.
- Estimated Shipping Time: Standard transit time across Europe and the United States is estimated at 5 to 12 business days from the date of dispatch.
3. Automated Order Tracking & Notifications
To maintain total operational transparency, automated tracking updates will be emailed to the address provided during checkout at key transit milestones:
- Order Dispatch: Confirmation of package handover to the carrier, including your official tracking number.
- Logistics Hub Arrival: Notification when your shipment reaches key regional distribution facilities.
- Out for Delivery: Status update when your parcel is out for final local delivery.
4. Delayed Shipments & Investigation Process
If your shipment exceeds the standard transit timeframe of 12 business days, please notify our support team at cosmetic@velutinique.com.
- Upon receiving your notification, we will initiate a formal trace and investigation with the respective carrier.
- Based on the official investigation findings, if a parcel is verified as delayed, misrouted, or lost in transit, velutinique will arrange either a full refund or an immediate order reshipment at no additional cost to you.
5. Transfer of Risk & Delivery Obligations
In compliance with applicable consumer protection legislation across Europe and the United States, the legal risk of loss or damage to items during transit remains with velutinique until the physical delivery of the parcel to the designated recipient or delivery address specified at checkout.
6. Contact & Support
For any shipping inquiries, tracking assistance, or delivery support, please contact us directly:
- Brand Name: velutinique
- Official Website: www.velutinique.com
- Customer Support Email: cosmetic@velutinique.com
- Base of Operations: Germany