At velutinique (www.velutinique.com), we are committed to maintaining the highest standards of transaction security, data protection, and operational integrity for our customers across Europe and the United States. This Payment Security Policy outlines how payment transactions are conducted, processed, and protected on our platform.
1. Business & Statement Descriptor Information
- Brand & Operating Entity: velutinique (Based in Germany)
- Official Website: www.velutinique.com
- Official Support Email: cosmetic@velutinique.com
- Billing Statement Descriptor: Transactions completed on our website will appear on your bank or payment card statement under the descriptor:
velutinique
2. Payment Processing & Security Standards
- Payment Processing Engine: All online payment transactions on www.velutinique.com are processed securely through Stripe as our designated payment processing partner.
- Direct Checkout Experience: Customers are not required to create or log into a Stripe account to complete a purchase. Transactions are executed directly and seamlessly through the checkout interface on our website.
- Risk Evaluation & Monitoring: In accordance with global payment card industry standards, automated fraud monitoring protocols and risk evaluations are routinely conducted to ensure transaction legitimacy and protect against unauthorized transactions.
3. Supported Payment Methods
We accept payments through standard, highly secure electronic payment methods, including:
- Credit & Debit Cards: Visa, Mastercard, American Express.
- Digital Wallets: Apple Pay, Google Pay, and other recognized express checkout solutions.
4. Post-Payment Dispatch Timeline
Following successful transaction authorization and clearance, order fulfillment and dispatch operations are initiated within 1 to 2 business days, in strict accordance with the schedules outlined in our Shipping Policy.
5. Data Protection, Privacy & PCI Compliance
We adhere strictly to statutory data protection regulations applicable in Germany, the European Union (including GDPR), and the United States:
- Payment Card Data Handling (PCI-DSS): Sensitive payment card credentials (such as full card numbers or CVC security codes) are entered directly into encrypted iframe fields provided by our payment gateway. velutinique does not store, process, or retain raw cardholder data on its web servers.
- Cookie Management: Our website incorporates a GDPR-compliant Cookie Consent banner. Non-essential cookies or tracking technologies are activated only after explicit customer consent is provided via the banner.
- Privacy Policy: For comprehensive information regarding how personal data is collected and protected, please refer to our standalone Privacy Policy.
6. Support Contact & Response Timeframe
If you have any questions, payment verification inquiries, or transaction support requests, please reach out directly to our dedicated customer support team:
- Official Contact Email: cosmetic@velutinique.com
- Response Window: We aim to review and respond to written payment inquiries within 24 to 48 hours during operational days.